Shipping policy

SHIPPING & DELIVERY

Most CLAUDZ orders are processed within 1–3 business days.

Processing time is separate from carrier transit time. During holidays, launches, promotions, or other high-volume periods, processing may take slightly longer.

Once your order ships, tracking information will be sent to the email address used at checkout.

Shipping Rates

Available shipping options and rates are shown at checkout based on your order and delivery destination.

CLAUDZ offers free shipping on qualifying orders over $150.

Tracking

You will receive tracking information once your order has been prepared for shipment.

Please allow some time for the carrier to update tracking after your shipping label is created.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update the address before your order ships, but changes cannot be guaranteed once an order has entered fulfillment.

Lost, Delayed or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery timing is handled by the carrier.

If your tracking shows an unusual delay or your package appears to be lost, please contact us and we will help you determine the appropriate next step.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building staff, or the carrier before contacting us.

Local Pickup

Local pickup is available in Miami for eligible items.

If local pickup is available for your order, the option will appear at checkout.

Please wait until you receive confirmation that your order is ready before arriving for pickup.