Refund policy

CLAUDZ does not offer refunds back to the original form of payment.

Eligible merchandise may be exchanged for another size, the same product, a different product, or returned for CLAUDZ store credit when requested within 7 days of delivery.

To qualify, items must be unworn, unused, unwashed, and returned in the same condition they were received. Original tags, packaging, accessories, boxes, dust bags, and any other included materials must remain intact when applicable.

Shoes must be returned unworn with the original shoe box and packaging. Please do not use the original shoe box itself as the shipping box.

Items showing signs of wear, washing, damage, odors, staining, alterations, missing tags, or damaged packaging may not qualify for an exchange or store credit.

To start an exchange or store credit request, contact CLAUDZ within 7 days of delivery and include your order number and the item you would like to exchange.

Eligible items may be exchanged for another available size, another available product, or CLAUDZ store credit.

If the replacement item costs more than the original purchase, the customer is responsible for paying the difference. If the replacement item costs less, the remaining balance will be issued as CLAUDZ store credit.

Store credit is not redeemable for cash and cannot be refunded back to the original payment method.

Unless the item was incorrect, damaged, or there was an error on our part, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Items specifically marked Final Sale cannot be exchanged or returned for store credit.

If you receive an incorrect or damaged item, please contact us as soon as possible with your order number and photos of the item so we can review the issue and make it right.