FAQ
Are all items authentic?
Yes. Every item sold through CLAUDZ is guaranteed authentic. We carefully source each piece through trusted suppliers, retailers, brands, and partners. We do not sell counterfeit or replica merchandise.
How long does shipping take?
Most orders are processed within 1–2 business days. Once your order ships, tracking information will be sent to the email address used at checkout.
Do you offer free shipping?
Yes. CLAUDZ offers free U.S. shipping on qualifying orders over $150.
Can I pick up my order in Miami?
Yes. Local pickup is available in Miami on eligible items. If pickup is available for your order, you’ll see the option at checkout. Please wait until you receive your Ready for Pickup confirmation before arriving.
Do you accept returns?
CLAUDZ does not offer refunds back to the original payment method. Eligible items may be exchanged for another size, the same product, a different product, or returned for CLAUDZ store credit when requested within 7 days of delivery.
Items must be unworn, unused, unwashed, and returned in the same condition they were received, including original tags and packaging when applicable.
Can I exchange an item for another size or product?
Yes, as long as the item meets our eligibility requirements and the exchange is requested within 7 days of delivery.
Because many CLAUDZ pieces are available in limited quantities, we cannot guarantee that another size or specific item will still be available. If your preferred replacement is unavailable, store credit may be issued instead.
What if the new item costs more or less?
If the replacement item costs more, you’ll be responsible for paying the difference.
If the replacement item costs less, the remaining balance will be issued as CLAUDZ store credit.
How do I know when my order ships?
You’ll receive tracking information by email once your order has shipped.
Why are some items only available in one size or quantity?
CLAUDZ is curated differently from a traditional retailer. Many pieces are sourced in limited quantities, and some may only be available in a single size or quantity.
Do you restock items?
Sometimes, but not always. Some products may return while others are gone once they sell.
What does Final Sale mean?
Items specifically marked Final Sale cannot be exchanged or returned for store credit.
How can I contact CLAUDZ?
Use the contact form on our website and include your order number if your question is about an existing purchase.